Answers To Frequently Asked Questions (FAQ)



General Questions



Who is Truly Ergonomic?


We are the Canadian company that is revolutionizing Ergonomic Computer Peripherals.

A company dedicated to ergonomics that has researched and conceived
the only Truly Ergonomic Keyboard designed to type comfortably
and the only Truly Ergonomic Numeric Keypad designed for fast and comfortable Data Entry.


Humans are remarkably capable at coming to solutions that are convenient for us,
rather than the ones that might be better for our health or even improve our comfort.

We provide high-quality tools that allow users become more efficient
and accelerate their productivity in a comfortable and healthy manner.

Learn more About Us here




What is the importance of Ergonomics and Kinesiology?


Truly Ergonomic products' design gently combines Ergonomics and Kinesiology, and are the result of years of research and development featuring effective design enhancements to aid in user's comfortable and stress‑free operation.

Ergonomics is derived from the Greek ergon (work) and nomos (laws), it is the Science of Work; a systems‑oriented discipline which applies to all aspects of human activity. It is the scientific discipline concerned with the understanding of the interactions between humans and products, and the profession that applies theoretical principles, data, and methods, to design in order to optimize human wellbeing and overall performance.

Kinesiology, also known as human kinetics, is the scientific study of the mechanics of body movements.

The Truly Ergonomic Keyboard and the Numeric Keypad are currently the best ergonomic products in the market, and can be used by anyone who wants to work in a healthy and productive way.




Numeric Keypad



How you can switch between PC and Mac mode?


All our Numeric Keypad models work with Windows, Mac OSX, and Linux.

PC model defaults to work with Windows or Linux.
Mac model defaults to work with Mac OSX.

The only difference between models are the Cut-Copy-Paste-Undo-EditCell-Redo shortcuts.

With either model, you can switch between PC and Mac mode
press Fn+Esc+1 to switch to PC mode
press Fn+Esc+3 to switch to Mac mode




What is the Truly Ergonomic Numeric Keypad's Cable length?


The Truly Ergonomic Numeric Keypad is USB wired. The approximate USB cable length is 183 cm or 6.0 ft.


Is it compatible with USB?


The Truly Ergonomic Numeric Keypad uses a USB Type-A cable. If your computer has a conventional rectangular USB Type-A port, then the Truly Ergonomic Numeric Keypad is able to plug in directly and is 100% compatible.

If you have a computer with a smaller USB Type-C port, you can purchase an adapter from USB Type-A to USB Type-C.



What are the Truly Ergonomic Numeric Keypad's Dimensions?


Approximate dimensions of the Numeric Keypad (WLH): 95 x 155 x 35 mm (3.75 x 6.00 x 1.50 in)




What is the weight of the Truly Ergonomic Numeric Keypad?


The Truly Ergonomic Numeric Keypad has an approximate weight of 0.275 Kg or 0.6 lb.

Heavy for a Numeric Keypad as it is built strong, including a metal frame where the keyswitches are mounted instead of directly to the PCB reducing stress to the PCB and prolonging the life of your Numeric Keypad. And along its large rubber feet, the Numeric Keypad does not move around your desk helping you work more comfortably.




Purchase, Delivery, Payments



Where can you purchase Truly Ergonomic products?

Do you deliver Internationally?


To learn about Delivery, Shipping, and Availability click here




Which types of payment do you accept and how secure are they?


We securely accept Credit Cards, Debit Cards, and PayPal.


Your payment is processed securely by the PayPal Pro Payment Gateway Service via our secure website. There is no need for you to have a PayPal account.

To further ensure the security of your credit or debit card information, we only send information to your bank for the initial authorization of your card. Truly Ergonomic Ltd. does not store your credit or debit card information.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. You can read more within our Privacy Policy section.

You can also Verify our Security Certificate.




How much are Truly Ergonomic products?


Truly Ergonomic products are properly designed, and therefore different from other products.

Cost should not be your primary concern in regard to your health and comfort. Having the best is a higher priority, and Truly Ergonomic products fits the bill in every category.

Truly Ergonomic products are truly unique in a world filled with unhealthy products that claim fairly tails.


Truly Ergonomic products are priced in line with their quality, benefits, and health advantages.




Hardware and Software Support



Where can I download the installation program or driver?


Truly Ergonomic products require no installation program and no special drivers; it uses the Operating System standard keyboard driver already installed in your computer.




Where can I review the Installation & Quick Setup Guide?


To review the Keyboards Quick Setup Guide click here

To review the Numeric Keypads Quick Setup Guide click here




Where do we manufacture our products?


All our products are designed in our Head Office in Canada, and manufactured in Taiwan or China in accordance with our design specifications.





You can find more information in the Knowledge Base section.

If you have additional questions, please Contact Us.






Truly Ergonomic products' design gently combines Ergonomics and Kinesiology, and are the result of years of research and development featuring effective design enhancements to aid in user's comfortable and stress‑free operation.

Truly Ergonomic products are priced in line with their quality, benefits, and health advantages.













Helping you become productive in a comfortable and healthy manner
All contents Copyright 2018 © Truly Ergonomic Ltd. • Truly Ergonomic™ is a Trademark of Truly Ergonomic Ltd.