Answers To Frequently Asked Questions (FAQ)

• Who is Truly Ergonomic?
• What is the difference between Models?
• What is the difference between Mechanical Keyswitches?


• Where can you purchase the Truly Ergonomic Keyboard?
• Do you deliver Internationally?
• Which types of payment do you accept and how secure are they?
• How does the Money Back Guarantee (Returns & Exchanges) work?


• How Much is the Truly Ergonomic Keyboard?
• How Much is Your Health Truly Worth?


• Where can I download the installation program or driver?
• Where can I download the Installation & Quick Start Guide?
• Where can I download the application to reprogram the keyboard?


• Where is the location of a specific key?
• Why some letters and symbols sent to the computer do not correspond to the printed on the keyboard keys?


• Where do we manufacture our products?
• What are DIP switches?
• What is Full N-key rollover (NKRO)?
• Is it compatible with USB HID and PS2 (PS/2)?


• What are the Truly Ergonomic Keyboard's Dimensions?
• What is the Truly Ergonomic Keyboard's Cable length?
• What is the weight of the Truly Ergonomic Keyboard?
• Are the Keycaps Interchangeable?


• Why is the Truly Ergonomic Keyboard flat where the center is not raised as other ergonomic keyboards?
• Why is the Truly Ergonomic Keyboard non-adjustable?
• What is CTS and RSI, and why should you care?

You can find more information in the Troubleshooting section.

Who is Truly Ergonomic?

We are the Canadian company that have revolutionized typing. Learn more About Us here.

What is the difference between Models?

To learn differences between Models click here

What is the difference between Mechanical Keyswitches?

To learn differences between keyswitches click here

Where can you purchase the Truly Ergonomic Keyboard?

Do you deliver Internationally?

To learn about Delivery, Shipping, and Availability click here

Which types of payment do you accept and how secure are they?

We securely accept Credit Cards, Debit Cards, and PayPal.

Your payment is processed securely by the PayPal Pro Payment Gateway Service via our secure website.
There is no need for you to have a PayPal account.

To further ensure the security of your credit or debit card information, we only send information to your bank for the initial authorization of your card. Truly Ergonomic Ltd. does not store your credit or debit card information.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. You can read more in our Privacy Policy section.

You can also Verify our Security Certificate.

How does the Money Back Guarantee (Returns & Exchanges) work?

Please visit the Money Back Guarantee section to learn more.

How much is the Truly Ergonomic Keyboard?

The Truly Ergonomic Keyboard is properly designed, and therefore different from other keyboards.

The Truly Ergonomic Keyboard is priced in line with its quality and specifications:

• Manufactured using High-Quality Gold-Plated Cherry MX Mechanical Keyswitches. Gentle to the touch and expected to last more than 10 times longer than other keyboards.
• Unique symmetric columnar key arrangement helps you type with straighter wrists.
• Helps reduce pain in wrists & lower-back, and diminishes the risk of CTS/RSI.
• Cushioned and removable palmrest.
• Embedded Numeric Keypad.
• 60-Day Money Back Guarantee.
• Works with diverse Operating Systems including Windows™, Mac OS X^®, and Linux™.

Please visit the Benefits section to learn more.

How Much is Your Health Truly Worth?

Look at your computer keyboard, really, look at it ... now look at the awesome Truly Ergonomic Keyboard. Unique split-symmetric columnar key arrangement follows the symmetric shape and neutral position of the human body, Cherry MX mechanical keyswitches, reprogrammable, cushioned and removable palmrest, truly comfortable, and definitely worth the money.

Consider the cost of lost income because of reduced productivity, or even the complete loss of work owing to pain in your wrists, neck, or lower back. It is estimated that the Truly Ergonomic Keyboard will pay for itself in as little as six months, considering increased productivity, decreased pain, reduced health care costs, and helping decrease the risk of CTS and RSI conditions.

The choice is clear; the Truly Ergonomic Keyboard is the best value for money in the ergonomic keyboard market.

Where can I download the installation program or driver?

The Truly Ergonomic Keyboard requires no installation program and no special drivers; it uses the Operating System standard keyboard driver already installed in your computer.

Click here to read instructions on how to properly setup your Truly Ergonomic Keyboard.

Where can I download the Installation & Quick Start Guide?

To review or download the Installation & Quick Start Guide click here

Where can I download the application to reprogram the keyboard?

You have the option to simply plug in the keyboard and use it with the language of your preference without the need to install any additional software.

For those who require special functionality, all keys are reprogrammable, where you have the option to change any required keys for the letters or symbols of your preference. This includes both spacebars where each spacebar can have its own functionality. There are no restrictions of which keys accept accents or special languages.

We are currently working on the application to reprogram the keyboard, once we release it along its operational instructions, we will also release the default firmware. Click here to learn more.

Additionally, the Truly Ergonomic Keyboard includes DIP switches to simplify changing the most common settings without the need to install any software.

Where is the location of a specific key?

Please visit the location of a specific key within the Installation & Quick Start Guide section to review the location of specific keys such as the Windows key, Meta, command ⌘, ↵ Enter, ⌫ Backspace, CapsLock, NumLock, ScrollLock, Insert, PrintScreen, Pause/Break, Application/Menu, or Fn.

Why some letters and symbols sent to the computer do not correspond to the printed on the keyboard keys?

We ask you that you verify the language and keyboard layout selected in your computer. All Truly Ergonomic Keyboards correspond to the English language and English US QWERTY layout; only the '" /? \| keys are in a different position. If your selected language/layout is different, then some of the letters and symbols sent to the computer will not correspond to the printed letters and symbols on the keyboard keys.

The letters and symbols used by the computer when typing are determined jointly by the keyboard language settings in your Operating System (English, Spanish, German, Japanese, etc.), and the Truly Ergonomic Keyboard model and settings. Although the printed letters on some of the Truly Ergonomic Keyboards is English US QWERTY or English International, you can set your computer to the language/layout of your preference that includes all the required letters, symbols, and accents of this language.

This means that if your current Operating System configuration is already working with a layout, by simply connecting the Truly Ergonomic Keyboard into your computer will work as well as this layout, disregarding the printed letters on the keyboard keys.

Additionally, some languages use the combination of two keys to produce a letter or symbol; for example, pressing the ' key followed by the a key in some languages will result in the letter "á", pressing the ' key by itself will usually send nothing, and pressing the ' key followed by the space will send the ' symbol.

Most computer keyboards have printed letters and symbols on their keys to help identify which letter or symbol is sent to the computer when a key is pressed. Within all modern Operating Systems, any computer keyboard can be set to work with any language/layout (JIS, ISO, or ANSI), disregarding that the printed letters or symbols in the keyboard might not match the language selected in your Operating System. Meaning, you can have a US English layout keyboard plugged-in into a computer with the German language selected, or you can have a JIS layout keyboard plugged-in into a computer with the English language selected, and both will work properly, with the difference that a few keys will send different letters or symbols compared to what is printed on the keyboard keys.

Please visit the Troubleshooting section to learn more.

Where do we manufacture our products?

All our products are designed in our Head Office in Canada, and manufactured in Taiwan with parts from Taiwan, Japan, and Germany in accordance with our design specifications.

What are DIP switches?

The Truly Ergonomic Keyboard includes DIP switches to simplify changing the most common settings without the need to install any software. DIP switches are five hardware switches located at the bottom of the keyboard that change keyboard settings. These allow changing key functionality between those required for different Operating Systems or able to reprogram the spacebars differently; possible, with the simple flip of a switch.

Please visit the Installation & Quick Start Guide section to learn more.

What is Full N-key rollover (NKRO)?

The Truly Ergonomic Keyboard incorporates Full N-key rollover capability (6-key rollover plus modifiers restricted by USB specifications). This allows each keystroke to be processed independently, eliminating the unresponsive keystroke issues that plague most keyboards.

Only high-end keyboards have Full N-key rollover (NKRO) where each key is scanned individually by the keyboard hardware. Compared to most keyboards that only achieve 2-key rollover (2-KRO) where the third or later simultaneous keystrokes get lost and/or cause conflicts.

With Full N-key rollover, the main advantage is that each keypress is correctly detected regardless of how many other keys are being pressed or held down at the same time. Note that current USB specifications limit 6 keys plus modifiers to be typed simultaneously.

Most keyboards often cannot keep up with very fast typists. The result is called ghosting - letters missing from what you actually typed or additional letters that you didn't type. Full N-key rollover can also be identified as "Anti-Ghosting" as it eliminates these possible problems.

Full N-key rollover allows you to type as fast as you're able. The Truly Ergonomic Keyboard allows you to type as comfortable and as fast as you're able.

Is it compatible with USB HID and PS2 (PS/2)?

The Truly Ergonomic Keyboard is only compatible with USB (USB HID device; 3.0 and 2.0 compatible).

Using a passive USB-PS2 adapter, and/or a PS2 compatible KVM switch, does not work with a true USB device like ours. The Truly Ergonomic Keyboard is compatible with true USB KVM switches.

The main reason we decided on USB over PS2 compatibility is because PS2 is an older technology being replaced by USB; where most computers no longer have a PS2 connector. As well, we had two options; one was to have a non-reprogrammable keyboard compatible with USB and PS2, the second and better option is to have a reprogrammable keyboard compatible with USB.

We visualized that being reprogrammable is much better than having the capability of connecting via older PS2.

What are the Truly Ergonomic Keyboard's Dimensions?

All Truly Ergonomic Keyboards integrate a high-quality removable and cushioned palmrest. It provides required support when needed or allows you to have an even smaller footprint.

• Approximate dimensions of the Keyboard with palmrest: 330 x 235 mm (12.9 x 9.2 in)
• Approximate dimensions of the Keyboard without palmrest: 325 x 170 mm (12.8 x 6.7 in)

What is the Truly Ergonomic Keyboard's Cable length?

The approximate USB cable length is 183 cm or 6.0 ft.

The Truly Ergonomic Keyboard is USB wired. There is no need for your computer to have wireless Bluetooth technology, there are no wireless interference issues that can result in missed keystrokes, and there is no need for batteries; it is always ready.

What is the weight of the Truly Ergonomic Keyboard?

The Truly Ergonomic Keyboard has an approximate weight of 1.2 Kg (2.6 lbs) with the included high-quality cushioned and removable palmrest.

Heavy for a small footprint keyboard, which is better as the keyboard is very well build, and along its large rubber feet, it does not move around your desk.

Are the Keycaps Interchangeable?

Although keycaps of the same size can be interchanged and are easily removable, it is only recommended to switch keycaps within a given row as different rows have different profile shapes. Changing keycaps between different rows is possible, but is not recommended as the keyboard could become difficult to use.

Why is the Truly Ergonomic Keyboard flat where the center is not raised as other ergonomic keyboards?

In regard as to why we focused on a planar design is somehow technical, but it explains our motivations.

Several studies have concluded that people can in fact type safely with their hands flat, using a planar computer keyboard without suffering pain or problems caused by pronation of the hands. The human body is designed to work properly and without pain with their hands flat.

We realize it's possible to incur some pain when the hands are excessively pronated and exerting significant force. However, we believe that ulnar deviation is a significantly more important issue to typists, so this has warranted more attention in the design of our products.

The Truly Ergonomic Keyboard is designed to reduce Ulnar Deviation as much as possible by splitting the keyboard with a split angle matched to embrace the symmetry and neutral position of the human body, and by arranging the keys in columns that align with the fingers of the hands rather than arranging them in staggered form in rows.

Keeping the keyboard small also serves to address this issue by limiting the distance between where the mouse is placed and the center line of the keyboard.

We believe that our design is properly focused on reducing ulnar deviation, while conveniently minimizing adjustment time to the layout, and while maintaining familiarity and ease of use.

Why is the Truly Ergonomic Keyboard non-adjustable?

What nobody else mentions and it is a big issue, is that too much split or separation like in other ergonomic keyboards or having two separate parts as adjustable keyboards do, might work for some touch typists, but they definitely do not work for non-touch typists. For all non-touch-typists, is counterproductive and becomes non-ergonomic as you would constantly need to shift your neck and/or eyes side-to-side to type, and could lead to suffering from pain in the neck, headaches, and even nausea.

We recognize as well that some people believe that an adjustable keyboard should be inherently better, but in truth they are not; otherwise, our Truly Ergonomic Keyboard design would have been adjustable.

Furthermore, all current adjustable keyboards as most other keyboards are still based on 1860s typewriter's staggered key arrangement design. Even worse, they all use rubber domes that have an uncertain and spongy feel, greatly vary their sensitivity through their short life, and require to use too much force causing pain and strains in your wrists, shoulders, neck, and lower back.

Most corporations that manufacture adjustable keyboards only split a conventional keyboard in half and sell for twice as much.

The Truly Ergonomic Keyboard design fits and is better to the vast majority of users compared to any adjustable keyboard on the market.

The reality of adjustable keyboards is that it is very difficult to find the "golden position" for each individual (the best angle, pitch/slant, front distance, width separation), and once found - if ever, it is very easy to move either of the parts to distort the positioning which could cause more pain and discomfort than even using conventional keyboards. Not to mention that the desk height and arrangement, the chair adjustments, and the mouse positioning greatly affects both keyboard parts of these adjustable keyboards.

As for adjustability, rather than each user guessing the best position for them, as we have seen many people do a terrible job with their workstation setup, we prefer a Company dedicated to ergonomics, such as Truly Ergonomic, to research and analyze the best arrangement of keys for the human body.

If adjustability would be perfection, each key should have to be adjustable, which would create a totally different and very expensive product, instead of just randomly ripping a conventional keyboard in two pieces.

As per the Truly Ergonomic Keyboard design, contrary to common believe, individuals with both wide and narrow shoulders can easily adjust. Users do not need their wrists fixed in a particular position, and the Truly Ergonomic Keyboard design should not be perceived as 'one size fits all'; it is a well-thought design.

We do recommend to type with the wrists as straight as possible, as the straighter the better, without the need to match the exact split–angle of the Truly Ergonomic keyboard; comfort is what you are looking for and what is most important. We do suggest as well to 'float' the hands while typing, like playing the piano; it is not recommended resting your palms on the palm–rest while typing, only rest the palms when not typing.

All that said, a well-designed ergonomic keyboard, like the Truly Ergonomic Keyboard, is significantly more ergonomic and easier to use and adapt compared to just splitting a staggered layout, even if each section is isolated.

As Charles Darwin revealed, 'the one that is most adaptable to change' survives; humans are very adaptable, and adapting to the Truly Ergonomic Keyboard design is easy and straightforward.

What is CTS and RSI, and why should you care?

Carpal Tunnel Syndrome (CTS) is a condition that can arise when pressure is placed on the nerves that pass through the narrow wrist canal, often causing irritation and severe pain. CTS is due in large part to the use of tools that are not ergonomically designed. Repetitive Strain Injuries (RSI) are serious occupational health concerns caused by the repetitive use of products that are not ergonomic. RSI can greatly diminish the potential to work properly; in some cases sufferers are unable to work at all, generally due to the repetitive daily use of non-ergonomic products.

A common misconception is that the Truly Ergonomic Keyboard is only for those who already have work-related conditions like CTS or RSI. But when you use a conventional keyboard day after day, you have a high risk of getting CTS or RSI as anyone can develop these conditions through repetitive typing and the use of conventional keyboards.

Even more upsetting is that young people, who are now using computers at early ages, can easily develop CTS and RSI. Our children's generation is the first that will use a computer for their entire lives, and unfortunately, evolution is not going to catch up that quickly.

Conventional keyboards, based on the staggered key arrangement of typewriters from the 1860s, cause too much pain for regular use. Even fast typers, who believe they are fully adapted to old keyboards, could greatly improve their well-being and workplace efficiency if their keyboards were designed for comfort, like the Truly Ergonomic Keyboard.

Learning to type correctly by using the Truly Ergonomic Keyboard is easy for everyone and helps you accelerate your productivity in a comfortable and healthy manner.

You can find more information in the Troubleshooting section.

If you have additional questions, please send us an email using our Contact page.