Answers To Frequently Asked Questions (FAQ)



You can find more information in the Knowledge Base section.




General Questions



Who is Truly Ergonomic?


We are the Canadian company that is revolutionizing Ergonomic Computer Peripherals.

A company dedicated to ergonomics that has researched and conceived
the only Truly Ergonomic Keyboard designed to type comfortably
and the only Truly Ergonomic Numeric Keypad designed for fast and comfortable Data Entry.


Humans are remarkably capable at coming to solutions that are convenient for us,
rather than the ones that might be better for our health or even improve our comfort.

We provide high-quality tools that allow users become more efficient
and accelerate their productivity in a comfortable and healthy manner.

Learn more About Us here




What is the importance of Ergonomics and Kinesiology?


Truly Ergonomic products' design gently combines Ergonomics and Kinesiology, and are the result of years of research and development featuring effective design enhancements to aid in user's comfortable and stress‑free operation.

Ergonomics is derived from the Greek ergon (work) and nomos (laws), it is the Science of Work; a systems‑oriented discipline which applies to all aspects of human activity. It is the scientific discipline concerned with the understanding of the interactions between humans and products, and the profession that applies theoretical principles, data, and methods, to design in order to optimize human wellbeing and overall performance.

Kinesiology, also known as human kinetics, is the scientific study of the mechanics of body movements.

The Truly Ergonomic Keyboard and the Numeric Keypad are currently the best ergonomic products in the market, and can be used by anyone who wants to work in a healthy and productive way.




Purchase, Delivery, Payments



Where can you purchase Truly Ergonomic products?

Do you deliver Internationally?


To learn about Delivery, Shipping, and Availability click here




Which types of payment do you accept and how secure are they?


We securely accept Credit Cards, Debit Cards, and PayPal.


Your payment is processed securely by the PayPal Pro Payment Gateway Service via our secure website. There is no need for you to have a PayPal account.

To further ensure the security of your credit or debit card information, we only send information to your bank for the initial authorization of your card. Truly Ergonomic Ltd. does not store your credit or debit card information.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. You can read more within our Privacy Policy section.

You can also Verify our Security Certificate.




How much are Truly Ergonomic products?


Truly Ergonomic products are properly designed, and therefore different from other products.

Cost should not be your primary concern in regard to your health and comfort. Having the best is a higher priority, and Truly Ergonomic products fits the bill in every category.

Truly Ergonomic products are truly unique in a world filled with unhealthy products that claim fairly tails.


Truly Ergonomic products are priced in line with their quality, benefits, and health advantages.




Hardware and Software Support



Where can I download the installation program or driver?


Truly Ergonomic products require no installation program and no special drivers; it uses the Operating System standard keyboard driver already installed in your computer.




Where can I review the Installation & Quick Setup Guide?


To review the Keyboards Quick Setup Guide click here

To review the Numeric Keypads Quick Setup Guide click here




Where do we manufacture our products?


All our products are designed in our Head Office in Canada, and manufactured in Taiwan or China in accordance with our design specifications.




Numeric Keypad



How you can switch between PC and Mac mode?


All our Numeric Keypad models work with Windows, Mac OSX, and Linux.

PC model defaults to work with Windows or Linux.
Mac model defaults to work with Mac OSX.

The only difference between models are the Cut-Copy-Paste-Undo-EditCell-Redo shortcuts.

With either model, you can switch between PC and Mac mode
press Fn+Esc+1 to switch to PC mode
press Fn+Esc+3 to switch to Mac mode




What is the Truly Ergonomic Numeric Keypad's Cable length?


The approximate USB cable length is 183 cm or 6.0 ft.

The Truly Ergonomic Numeric Keypad is USB wired. There is no need for your computer to have wireless Bluetooth technology, there are no wireless interference issues that can result in missed keystrokes, and there is no need for batteries. It is always ready.


Is it compatible with USB?


USB Types

The Truly Ergonomic Numeric Keypad uses a USB Type-A cable. If your computer has a rectangular USB Type-A port, then the Truly Ergonomic Numeric Keypad is able to plug in directly and is 100% compatible.

If you have a computer with the smaller USB Type-C port, you can purchase an adapter from USB Type-A to USB Type-C (example1 example2).



What are the Truly Ergonomic Numeric Keypad's Dimensions?


Approximate dimensions of the Numeric Keypad (WLH): 95 x 155 x 35 mm (3.75 x 6.00 x 1.50 in)




What is the weight of the Truly Ergonomic Numeric Keypad?


The Truly Ergonomic Numeric Keypad has an approximate weight of 0.275 Kg or 0.6 lb.

Heavy for a Numeric Keypad as it is built strong, including a metal frame where the keyswitches are mounted instead of directly to the PCB reducing stress to the PCB and prolonging the life of your Numeric Keypad. And along its large rubber feet, the Numeric Keypad does not move around your desk helping you work more comfortably.




Keyboard



What is CTS and RSI, and why should you care?


Carpal Tunnel Syndrome (CTS) is a condition that can arise when pressure is placed on the nerves that pass through the narrow wrist canal, often causing irritation and severe pain. CTS is due in large part to the use of tools that are not ergonomically designed. Repetitive Strain Injuries (RSI) are serious occupational health concerns caused by the repetitive use of products that are not ergonomic. RSI can greatly diminish the potential to work properly; in some cases sufferers are unable to work at all, generally due to the repetitive daily use of non‑ergonomic products.

A common misconception is that the Truly Ergonomic keyboard is only for those who already have work‑related conditions like CTS or RSI. But when you use a conventional keyboard day after day, you have a high risk of getting CTS or RSI as anyone can develop these conditions through repetitive typing and the use of conventional keyboards.

Even more upsetting is that young people, who are now using computers at early ages, can easily develop CTS and RSI. Our children's generation is the first that will use a computer for their entire lives, and unfortunately, evolution is not going to catch up that quickly.

Conventional keyboards, based on the staggered key arrangement of typewriters from the 1860s, cause too much pain for regular use. Even fast typers, who believe they are fully adapted to old keyboards, could greatly improve their well‑being and workplace efficiency if their keyboards were designed for comfort, like the Truly Ergonomic keyboard.

Learning to type correctly by using the Truly Ergonomic keyboard is easy for everyone and helps you accelerate your productivity in a comfortable and healthy manner.




Do I have to align my wrists to the keyboard's columnar key arrangement?


Contrary to common believe, individuals with both wide and narrow shoulders can easily adjust to the Truly Ergonomic keyboard design.

Users do not need their wrists fixed in a particular position, and the Truly Ergonomic keyboard design should not be perceived as 'one size fits all'; it is a well‑thought design.

We do recommend to type with the wrists as straight as possible, as the straighter the better,
but without the need to match the exact split‑angle of the Truly Ergonomic keyboard.

Comfort is what you are looking for and what is most important.

So feel free to have your hands and forearms in the angle you feel most comfortable, disregarding matching the angle of the columnar key arrangement, as long as your wrists are as straight as possible.

We do suggest as well to 'float' the hands while typing, like playing the piano; it is not recommended resting your palms on the palm–rest while typing, only rest the palms when not typing.




Why is the Truly Ergonomic keyboard flat where the center is not raised as other keyboards?


In regard as to why we focused on a planar design is somehow technical, but it explains our motivations.

Several studies have concluded that people can in fact type safely with their hands flat, using a planar computer keyboard without suffering pain or problems caused by pronation of the hands. The human body is designed to work properly and without pain with their hands flat.

We realize it's possible to incur some pain when the hands are excessively pronated and exerting significant force. However, we believe that ulnar deviation is a significantly more important issue to typists, so this has warranted more attention in the design of our products.

Ulnar Deviation & PronationWhen the wrists are bent outwards in the direction of the pinkie, as happens when typing with a conventional keyboard, this is called Ulnar Deviation.

Repeated use of a conventional keyboard means repeatedly stressing your hands and wrists through ulnar deviation, increasing the risk of developing Carpal Tunnel Syndrome (CTS), Repetitive Strain Injuries (RSI), and tendonitis.

Anyone can develop these conditions through repetitive typing and the use of conventional keyboards that require excessive ulnar deviation from the user.

The Truly Ergonomic keyboard is designed to reduce Ulnar Deviation as much as possible by splitting the keyboard with a split angle matched to embrace the symmetry and neutral position of the human body, and by arranging the keys in columns that align with the fingers of the hands rather than arranging them in staggered form in rows.

Keeping the keyboard small also serves to address this issue by limiting the distance between where the mouse is placed and the center line of the keyboard.

We believe that our design is properly focused on reducing ulnar deviation, while conveniently minimizing adjustment time to the layout, and while maintaining familiarity and ease of use.

As well, we do recommend to type with the wrists as straight as possible, as the straighter the better, without the need to match the exact split–angle of the Truly Ergonomic keyboard; comfort is what you are looking for and what is most important.

So feel free to have your hands and forearms in the angle you feel most comfortable, disregarding matching the angle of the columnar key arrangement, as long as your wrists are as straight as possible.




Why is the Truly Ergonomic keyboard non-adjustable?


What nobody else mentions and it is a big issue, is that too much split or separation like in other ergonomic keyboards or having two separate parts as adjustable keyboards do, might work for some touch typists, but they definitely do not work for non‑touch typists. For all non‑touch‑typists, is counterproductive and becomes non‑ergonomic as you would constantly need to shift your neck and/or eyes side‑to‑side to type, and could lead to suffering from pain in the neck, headaches, and even nausea.

We recognize as well that some people believe that an adjustable keyboard should be inherently better, but in truth they are not; otherwise, our Truly Ergonomic keyboard design would have been adjustable.

Furthermore, all current adjustable keyboards as most other keyboards are still based on 1860s typewriter's staggered key arrangement design. Even worse, they all use rubber domes that have an uncertain and spongy feel, greatly vary their sensitivity through their short life, and require to use too much force causing pain and strains in your wrists, shoulders, neck, and lower back.

Most corporations that manufacture adjustable keyboards only split a conventional keyboard in half and sell for twice as much.

The Truly Ergonomic keyboard design fits and is better to the vast majority of users compared to any adjustable keyboard on the market.

The reality of adjustable keyboards is that it is very difficult to find the "golden position" for each individual (the best angle, pitch/slant, front distance, width separation), and once found - if ever, it is very easy to move either of the parts to distort the positioning which could cause more pain and discomfort than even using conventional keyboards. Not to mention that the desk height and arrangement, the chair adjustments, and the mouse positioning greatly affects both keyboard parts of these adjustable keyboards.

As for adjustability, rather than each user guessing the best position for them, as we have seen many people do a terrible job with their workstation setup, we prefer a Company dedicated to ergonomics, such as Truly Ergonomic, to research and analyze the best arrangement of keys for the human body.

If adjustability would be perfection, each key should have to be adjustable, which would create a totally different and very expensive product, instead of just randomly ripping a conventional keyboard in two.

As per the Truly Ergonomic keyboard design, contrary to common believe, individuals with both wide and narrow shoulders can easily adjust. Users do not need their wrists fixed in a particular position, and the Truly Ergonomic keyboard design should not be perceived as 'one size fits all'; it is a well‑thought design.

We do recommend to type with the wrists as straight as possible, as the straighter the better, without the need to match the exact split–angle of the Truly Ergonomic keyboard; comfort is what you are looking for and what is most important. So feel free to have your hands and forearms in the angle you feel most comfortable, disregarding matching the angle of the columnar key arrangement, as long as your wrists are as straight as possible.

We do suggest as well to 'float' the hands while typing, like playing the piano; it is not recommended resting your palms on the palm–rest while typing, only rest the palms when not typing.

All that said, a well‑designed ergonomic keyboard, like the Truly Ergonomic keyboard, is significantly more ergonomic and easier to use and adapt compared to just splitting a staggered layout, even if each section is isolated.

As Charles Darwin revealed, 'the one that is most adaptable to change' survives; humans are very adaptable, and adapting to the Truly Ergonomic keyboard design is easy and straightforward.




Where can I download the application to reprogram the keyboard?


You have the option to simply plug in the keyboard and use it with the language of your preference without the need to install any additional software.

Additionally, the Truly Ergonomic keyboard includes DIP switches to simplify changing the most common settings without the need to install any software.

For those who require special functionality, all keys are reprogrammable, where you have the option to change any required keys for the letters or symbols of your preference. This includes both spacebars where each spacebar can have its own functionality. There are no restrictions of which keys accept accents or special languages.

If you want to reprogram your Truly Ergonomic keyboard and/or create your own custom layout, please go to our Layout Designer.




Where is the location of a specific key?


Please visit the location of a specific key within the Installation & Quick Start Guide section to review the location of specific keys such as the Windows key, Meta, command ⌘, ↵ Enter, ⌫ Backspace, CapsLock, NumLock, ScrollLock, Insert, PrintScreen, Pause/Break, Application/Menu, or Fn.




Why some letters/symbols sent to the computer do not correspond to the printed on the keyboard?


We ask that you verify the language and keyboard layout selected in your computer.

All Truly Ergonomic keyboards correspond to the English language and English US QWERTY layout. If your selected language/layout is different, then some of the letters and symbols sent to the computer will not correspond to the printed letters and symbols on the keyboard keys.

The letters and symbols used by the computer when typing are determined jointly by the keyboard language settings in your Operating System (English, German, French, etc.), and the Truly Ergonomic keyboard model and settings. Although the printed letters on the Truly Ergonomic keyboards might differ from yours, you can set your computer to the language/layout of your preference that includes all the required letters, symbols, and accents of this language.

This means that if your current Operating System configuration is already working with a layout, by simply connecting the Truly Ergonomic keyboard into your computer will work as well as this layout, disregarding the printed letters on the keyboard keys.

Additionally, some languages use the combination of two keys to produce a letter or symbol; for example, pressing the ' key followed by the a key in some languages will result in the letter "á", pressing the ' key by itself will usually send nothing, and pressing the ' key followed by the space will send the ' symbol.

Most computer keyboards have printed letters and symbols on their keys to help identify which letter or symbol is sent to the computer when a key is pressed. Within all modern Operating Systems, any computer keyboard can be set to work with any language/layout (JIS, ISO, or ANSI), disregarding that the printed letters or symbols in the keyboard might not match the language selected in your Operating System. Meaning, you can have a US English layout keyboard plugged‑in into a computer with the German language selected, or you can have a JIS layout keyboard plugged‑in into a computer with the English language selected, and both will work properly, with the difference that a few keys will send different letters or symbols compared to what is printed on the keyboard keys.

Please visit the Knowledge Base section to learn more.




What are DIP switches?


The Truly Ergonomic keyboard includes DIP switches to simplify changing the most common settings without the need to install any software. DIP switches are five hardware switches located on the underside of the keyboard that change keyboard settings. These allow changing key functionality between those required for different Operating Systems or able to reprogram the spacebars differently; possible, with the simple flip of a switch. Please visit the Installation & Quick Start Guide section to learn more.

You can also fully reprogram your Truly Ergonomic keyboard and/or create your own custom layout via our Layout Designer.




What is Full N-key rollover (NKRO)?


The Truly Ergonomic keyboard incorporates Full N‑key rollover capability (6‑key rollover plus modifiers restricted by USB specifications). This allows each keystroke to be processed independently, eliminating the unresponsive keystroke issues that plague most keyboards.

Only high‑end keyboards have Full N‑key rollover (NKRO) where each key is scanned individually by the keyboard hardware. Compared to most keyboards that only achieve 2‑key rollover (2‑KRO) where the third or later simultaneous keystrokes get lost and/or cause conflicts.

With Full N‑key rollover, the main advantage is that each keypress is correctly detected regardless of how many other keys are being pressed or held down at the same time. Note that current USB specifications limit 6 keys plus modifiers to be typed simultaneously.

Most keyboards often cannot keep up with very fast typists. The result is called ghosting - letters missing from what you actually typed or additional letters that you didn't type. Full N‑key rollover can also be identified as "Anti‑Ghosting" as it eliminates these possible problems.

Full N‑key rollover allows you to type as fast as you're able. The Truly Ergonomic keyboard allows you to type as comfortable and as fast as you're able.




What is the Truly Ergonomic keyboard's Cable length?


The approximate USB cable length is 183 cm or 6.0 ft.

Cable length

The Truly Ergonomic keyboard is USB wired. There is no need for your computer to have wireless Bluetooth technology, there are no wireless interference issues that can result in missed keystrokes, and there is no need for batteries. It is always ready.


Is it compatible with USB?


USB Types

The Truly Ergonomic keyboard uses a USB Type-A cable. If your computer has a rectangular USB Type-A port, then the Truly Ergonomic keyboard is able to plug in directly and is 100% compatible.

If you have a computer with the smaller USB Type-C port, you can purchase an adapter from USB Type-A to USB Type-C (example1 example2).

As for PS/2 - a very old technology, using a passive USB‑PS/2 adapter, and/or a PS/2 KVM switch, does not work with a true USB device like the Truly Ergonomic keyboard. The Truly Ergonomic keyboard is only compatible with true USB KVM switches.




What are the Truly Ergonomic keyboard's Dimensions?


All Truly Ergonomic keyboards integrate a high‑quality removable and cushioned palmrest. It provides required support when needed, or allows you to have an even smaller footprint if removed.

  • Approximate dimensions of the Keyboard with palmrest (WLH): 330 x 235 x 35 mm (12.9 x 9.2 x 1.5 in)
  • Approximate dimensions of the Keyboard without palmrest (WLH): 325 x 170 x 35 mm (12.8 x 6.7 x 1.5 in)



What is the weight of the Truly Ergonomic keyboard?


The Truly Ergonomic keyboard has an approximate weight of 1.2 Kg or 2.6 lb with the included high‑quality cushioned and removable palmrest, and an approximate weight of 0.960 Kg or 2.1 lb without the palmrest.

Heavy for a small footprint keyboard as it is built strong, including a metal frame where the keyswitches are mounted instead of directly to the PCB reducing stress to the PCB and prolonging the life of your keyboard. And along its large rubber feet, the keyboard does not move around your desk like so many other keyboards out there.




What is the material of the Keycaps and other parts of the keyboard?


The palmrest cushioned material consists of an inner sponge made of Polyurethane material (a foamy, rubber‑like plastic), and an outer housing made of Polypropylene material (a tough thermoplastic polymer). This is equivalent as the top cushion of some high‑quality chairs' armrests. The Truly Ergonomic keyboard cushioned palmrest has a bouncy feeling and is soft to the touch.

The keyboard's body and palmrest parts except the cushioned material, and the keycaps are made of Acrylonitrile Butadiene Styrene, a thermoplastic, commonly known as ABS plastic. The body parts and palmrest parts are then painted to prevent fingerprints and to provide an ergonomic non‑glossy finish.

The internal metal Keyframe that holds the Mechanical keyswitches is made of SPCC; a grade of commercial steel with commercial quality. This Keyframe makes the keyboard sturdier, more stable, and more comfortable to use. Having the keyswitches mounted to a metal plate instead of directly to the PCB greatly reduces stress to the PCB prolonging the life of your keyboard. As well, the keyswitches are well secured in place producing a more solid feel.

After manufacturing the above parts, the materials cool down and cure, and in some instances produce a 'new smell' odor. When taking the product out from its packaging, it is possible that a slight odor may be perceived, but this disappears after a short time of being outside the packaging.




What is the painting process used for the Keycaps?


Most conventional and other ergonomic keyboards use decals or paint that is prone to easily wear‑off and usually does in a short time.

For all Truly Ergonomic keyboards that have keycaps with printed letters/symbols, the blue color symbols on the top rows and the white front‑side Numeric Keypad symbols are made using the Silkscreen printing process, all other letters and symbols are printed using the Laser Engraved with white infill printing process. Both of these processes are best and are very durable.

If you use hand oils, hand sanitizer, or ointments in your hands, and depending on your skin chemistry, printed Letters and Symbols' paint could weaken and could fade away with time. This is common for all computer keyboards with painted keycaps. A widespread recommendation is to clean your hands in as much as possible before using a computer keyboard, and to avoid any hand ointments if possible.




Are the Keycaps Interchangeable?


Although keycaps of the same size can be interchanged and are easily removable, it is only recommended to switch keycaps within the same row as different rows have different profile shapes.

Changing keycaps between different rows is possible, but not recommended as the keyboard could become cumbersome to use.

Keycap Profiles


  • Shift and Ctrl keycaps are identical and interchangeable.

  • Enter and Backspace keycaps are identical and interchangeable.

  • Except the V‑shape and Space keycaps, all keycaps are compatible with Cross‑Mount (MX‑Compatible switches) keycaps.

  • If you remove a keycap and look at the underside, you should be able to find a letter (A,B,C,D,E,F) or Row‑Number (R1,R2,R3,R4) that identifies the profile of the keycap.




You can find more information in the Knowledge Base section.

If you have additional questions, please Contact Us.






Truly Ergonomic products' design gently combines Ergonomics and Kinesiology, and are the result of years of research and development featuring effective design enhancements to aid in user's comfortable and stress‑free operation.

Truly Ergonomic products are priced in line with their quality, benefits, and health advantages.











Helping you become productive in a comfortable and healthy manner
All contents Copyright 2016 © Truly Ergonomic Ltd. • Truly Ergonomic™ is a Trademark of Truly Ergonomic Ltd.